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Limited internal capacity, spikes in demand, and a high sense of urgency make managing medical device upgrades, preventative maintenance and repair support increasingly difficult. 

With Novasyte's Field Technical Program, you will have access to our national network of the highest-quality field teams. With extensive experience on products of varying complexity, we are ready to scale up quickly and service any of your technical product needs. After building, deploying and managing our custom, dedicated field teams, we measure and track the progress and associated spend.

Key Benefits:

  • Increase flexibility to scale up and down with your customer-facing needs
  • Maximize your team's bandwidth while we serve as an extension of your team
  • Drive faster revenue recognition by expediting the field service timeline
  • Minimize the SG&A costs associated with having a full-time employee
  • Customize the strategic implementation plan to meet your program goalsISO
  • ISO 9001:2015 Quality Management System driving best-in-class processes and repeatable outcomes 
  • Receive real-time, data analytics to maximize program success
  • Gain access to our network of 2,200 quality consultants across the U.S. and Canada to build a custom, dedicated team that meets your exact needs

 

Powered by People and Technology

Novasyte builds, deploys and manages all field teams with quality management standards that are ISO 9001:2015 certified - allowing us to deliver consistent results and continually improve satisfaction for you and your customers.

Novasyte Now Computer-1After expediting the scheduling process on our Novasyte NOW platform, we measure and track the progress and associated spend in our proprietary Novasyte LYNC platform. This provides real-time visibility into every activity tracked and every dollar spent on Novasyte services so you can stay informed and evaluate where and when support is needed. 

Our interactive and customizable dashboards report:

  • KPI measurement (e.g. expense-to-service ratios)Recall Dashboard-1
  • Regional and facility-based activities performed by consultants
  • Detailed spend analysis by account, region, product and supervisor
  • Spend-to-budget and ROI tracking on Novasyte’s field technical services

 

Industry Trend

Retirement Cliff Puts Field Service Operations At Risk

The medtech industry is facing an aging workforce crisis among field service engineers.

As this talent shortage approaches, medical device and diagnostic manufacturers are forced to explore and implement the following options:

  1. Automate, optimize and streamline field service productivity with new technologies
  2. Adapt existing recruitment and development plans to hire and train new talent 
  3. Outsource the field service arm of the business to a trusted, third-party provider

Read our latest industry trend to learn the actions medtech leaders are taking and the realities they are facing in response to this looming issue.